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Card Conversion

By now you’ve received your new debit / credit card(s) in the mail and more than likely used them a few times….awesome!  We appreciate you working through this with us and hope that you are loving the benefits like we are. Below are a few helpful tips and info that could help you along the way.

Credit Cards

activating your card – when you call the 1.866 number to activate your new card, the automated voice will ask you to press 2 to “change your pin”.  Even if you’d like to keep your existing PIN, please press 2 and enter the same PIN as before. For security purposes, we do not keep record of your PIN number. You can change your PIN every 24 hours if you’d like.

statements  – These are now online with all your other credit union accounts. Your credit card statement will be sent the way your regular account statement is sent – if you have eStatements, you’ll get an eStatement. If you get mailed statements, the credit card one will be in the same envelope. If you have opted out of statements, you will not get a credit card statement.

automatic payments through your credit card – Because we are on a new, more secure system now, you’ll need to set up new payment arrangements to your credit card.

great news – your due date is now 2 days later than it was with your previous card. Woo Hoo!

What should I do when I receive my new card?
– call the 1.866 number on your new card(s) when received to activate and set your pin (option 2)
– reset any third party automated payments (e.g. auto bill pay), to the new card info
– update online vendor payments into such as Amazon, PayPal, if applicable

What changes can I expect with my new debit card?
– card expiration date
– debit card number
– CVV code
– you get to choose your own PIN (yay!)
– fraud protection enhancements
– direct assistance toll-free number (displayed on the backside of card)

 

Debit Cards

using your card at the ATM – depending on the machine you’re using, you may have to swipe your card as typical, then, reinsert.  This is because your new card has both the magnetic stripe and chip to accommodate all retailers. When you swipe initially, the ATM is then detecting the chip and may ask you to reinsert. This is completely normal and will probably fad with time as technology catches up.

activating your card – when you call the 1.866 number to activate your new card, the automated voice will ask you to press 2 to “change your pin”.  Even if you’d like to keep your existing PIN, please press 2 and enter the same PIN as before. For security purposes, we do not keep record of your PIN number. You can change your PIN every 24 hours if you’d like.

daily limits – $2,500 on signature transactions, 10 transactions per 24 hour period. $600 on PIN transactions, 3 PIN count fails

What should I do when I receive my new card?
– call the 1.866 number on your new card(s) when received to activate and set your pin (option 2)
– reset any third party automated payments (e.g. auto bill pay), to the new card info
– update online vendor payments into such as Amazon, PayPal, if applicable

What changes can I expect with my new debit card?
– card expiration date
– debit card number
– CVV code
– you get to choose your own PIN (yay!)
– fraud protection enhancements
– direct assistance toll-free number (displayed on the backside of card)

 

Again, we appreciate you working through this upgrade with us!  With change often comes questions. Please give us a call / text at (269)673.5465 or email info@allegancu.com with any questions at all.